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Communication skills for business and management

This multi-award-winning OU level 1 module will develop your language and skills for communicating effectively in the world of business and management. You will learn to write successful business assignments and a range of workplace documents; develop strategies to read complex texts on business topics; be able to give effective presentations and take part in business negotiations and academic discussions. The module materials use a blend of texts, audios, videos and interactive online activities to help you develop both your written and spoken business communication skills.

Modules count towards OU qualifications

OU qualifications are modular in structure; the credits from this undergraduate module could count towards a certificate of higher education, diploma of higher education, foundation degree or honours degree.

Browse qualifications in related subjects

Module

Module code

LB170

Credits

Credits

  • Credits measure the student workload required for the successful completion of a module or qualification.
  • One credit represents about 10 hours of study over the duration of the course.
  • You are awarded credits after you have successfully completed a module.
  • For example, if you study a 60-credit module and successfully pass it, you will be awarded 60 credits.
30

Study level

Across the UK, there are two parallel frameworks for higher education qualifications, the Framework for Higher Education Qualifications in England, Northern Ireland and Wales (FHEQ) and the Scottish Credit and Qualifications Framework (SCQF). These define a hierarchy of levels and describe the achievement expected at each level. The information provided shows how OU module levels correspond to these frameworks.
Level of Study
OU SCQF FHEQ
1 7 4

Study method

Distance Learning

Module cost

See Module registration

Entry requirements

See Entry requirements

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Module details Entry requirements Module registration Study materials

What you will study

This module enhances your language and communication skills needed in the world of business and management through the application of key business concepts and frameworks to real business case studies from various organisations. The activities you carry out will also raise awareness of your own use of language in business communication. 

The module has three blocks as described below: 

In Block 1: Analysing and Reporting, you will develop your communication skills through reading, analysing, writing and speaking about business case studies. You will learn to summarise business cases and you will learn to use frameworks such as SWOT and STEEPLE to analyse cases and make recommendations. You will develop your formal business language to write reports which propose solutions to business problems and you will learn how to search for information and support your ideas with evidence. 

In Block 2: Influencing, you will develop your communication skills for the purposes of persuasion, negotiation and discussion in business contexts. You will have the opportunity to listen to and engage in spoken interactions such as meetings and discussions. You will also develop the skills and language to write persuasive and influential workplace documents. You will develop your critical thinking skills for the purposes of discussion, business presentations and defending your viewpoint.

In Block 3: Collaborating, you will use case studies and workplace scenarios to develop your team working skills and consolidate the learning from the previous blocks. You will focus on the language of human resource management, marketing and finance and you will work as a team to create a presentation. You will develop the skills to present yourself effectively for a job interview and an understanding of the recruitment process. You will learn about training and professional development needs in the workplace and reflect on your own experience in a systematic way.

Throughout the module you will develop your skills of reflection through writing or speaking about your learning process. You will study this module online. In addition, there are two printed resource books which contain case studies, useful tips on business communication skills and other reading texts. 

Teaching and assessment

Support from your tutor

You'll get help and support from an assigned tutor throughout your module. They'll help by:

  • marking your assignments and offering detailed feedback to help you improve
  • providing individual guidance, whether that's for general study skills or specific module content
  • guiding you to additional learning resources
  • facilitating online discussions between your fellow students in the dedicated module and tutor group forums.

Online tutorials run throughout the module. Where possible, we'll make recordings available. While they're not compulsory, we strongly encourage you to participate.

Assessment

The assessment details for this module can be found in the facts box.

Future availability

Communication skills for business and management starts twice a year – in February and October.

This page describes the module that will start in October 2024 and February 2025. We expect it to start for the last time in February 2036.

Regulations

As a student of The Open University, you should be aware of the content of the academic regulations which are available on our Student Policies and Regulations website.

Course work includes:

4 Tutor-marked assignments (TMAs)
No examination


Entry requirements

This is an OU level 1 module aimed at those who want to enhance business communication skills for study and workplace. It is not suitable if you just want to improve your English language skills.

If you have any doubt about the suitability of the module, please speak to an adviser.

Register

Start End England fee Register
01 Feb 2025 Sep 2025 £1818.00

Registration closes 09/01/25 (places subject to availability)

Register
This module is expected to start for the last time in February 2036.

Additional Costs

Study costs

There may be extra costs on top of the tuition fee, such as set books, a computer and internet access.

If your income is not more than £25,000 or you receive a qualifying benefit, you might be eligible for help with some of these costs after your module has started.

Ways to pay for this module

Open University Student Budget Account

The Open University Student Budget Accounts Ltd (OUSBA) offers a convenient 'pay as you go' option to pay your OU fees, which is a secure, quick and easy way to pay. Please note that The Open University works exclusively with OUSBA and is not able to offer you credit facilities from any other provider. All credit is subject to status and proof that you can afford the repayments.

You pay the OU through OUSBA in one of the following ways:

  • Register now, pay later – OUSBA pays your module fee direct to the OU. You then repay OUSBA interest-free and in full just before your module starts. 0% APR representative. This option could give you the extra time you may need to secure the funding to repay OUSBA.
  • Pay by instalments – OUSBA calculates your monthly fee and number of instalments based on the cost of the module you are studying. APR 5.1% representative.

Joint loan applications

If you feel you would be unable to obtain an OUSBA loan on your own due to credit history or affordability issues, OUSBA offers the option to apply for a joint loan application with a third party. For example, your husband, wife, partner, parent, sibling or friend. In such cases, OUSBA will be required to carry out additional affordability checks separately and/or collectively for both joint applicants who will be jointly and severally liable for loan repayments.

As additional affordability checks are required when processing joint loan applications, unfortunately, an instant decision cannot be given. On average the processing time for a joint loan application is five working days from receipt of the required documentation.

Read more about Open University Student Budget Accounts (OUSBA).

Employer sponsorship

Studying with The Open University can boost your employability. OU courses are recognised and respected by employers for their excellence and the commitment they take to complete. They also value the skills that students learn and can apply in the workplace.

More than one in ten OU students are sponsored by their employer, and over 30,000 employers have used the OU to develop staff so far. If the module you’ve chosen is geared towards your job or developing your career, you could approach your employer to see if they will sponsor you by paying some or all of the fees. 

  • Your employer just needs to complete a simple form to confirm how much they will be paying and we will invoice them.
  • You won’t need to get your employer to complete the form until after you’ve chosen your module.  

Credit/debit card

You can pay part or all of your tuition fees upfront with a debit or credit card when you register for each module. 

We accept American Express, Mastercard, Visa and Visa Electron. 

Mixed payments

We know that sometimes you may want to combine payment options. For example, you may wish to pay part of your tuition fee with a debit card and pay the remainder in instalments through an Open University Student Budget Account (OUSBA).


Please note: your permanent address/domicile will affect your fee status and, therefore, the fees you are charged and any financial support available to you. The fee information provided here is valid for modules starting before 31 July 2025. Fees typically increase annually. For further information about the University's fee policy, visit our Fee Rules

This information was provided on 21/11/2024.

Can you study an Access module for free?

Depending on eligibility and availability of places, you could apply to study your Access module for free.

To qualify, you must:

  1. be resident in England
  2. have a household income of not more than £25,000 (or be in receipt of a qualifying benefit)
  3. have not completed one year or more on any full-time undergraduate programme at FHEQ level 4 or above or successfully completed 30 credits or more of OU study within the last 10 years

How to apply to study an Access module for free

Once you've started the registration process, either online or over the phone, we'll contact you about your payment options. This will include instructions on how you can apply to study for free if you are eligible and funded places are still available.

If you're unsure if you meet the criteria to study for free, you can check with one of our friendly advisers on +44 (0)300 303 0069, or you can request a call back.

Not eligible to study for free?

Don't worry! We offer a choice of flexible ways to help spread the cost of your Access module. The most popular options include:

  • monthly payments through OUSBA
  • part-time tuition fee loan (you'll need to be registered on a qualification for this option)

To explore all the options available to you, visit Fees and Funding.

What's included

You'll have access to a module website, which includes:

  • a week-by-week study planner
  • course-specific module materials
  • audio and video content
  • assessment details and submission section
  • online tutorial access

You'll also be provided with two printed resource books.

Computing requirements

You’ll need broadband internet access and a desktop or laptop computer with an up-to-date version of Windows (10 or 11) or macOS Ventura or higher.

Any additional software will be provided or is generally freely available.

To join in spoken conversations in tutorials, we recommend a wired headset (headphones/earphones with a built-in microphone).

Our module websites comply with web standards, and any modern browser is suitable for most activities.

Our OU Study mobile app will operate on all current, supported versions of Android and iOS. It’s not available on Kindle.

It’s also possible to access some module materials on a mobile phone, tablet device or Chromebook. However, as you may be asked to install additional software or use certain applications, you’ll also require a desktop or laptop, as described above.

If you have a disability

The OU strives to make all aspects of study accessible to everyone and this Accessibility Statement outlines what studying LB170 involves. You should use this information to inform your study preparations and any discussions with us about how we can meet your needs.

To find out more about what kind of support and adjustments might be available, contact us or visit our disability support pages.